FlyinLux LLC – Privacy Policy

1. Scope of Policy

• This Privacy Policy applies to:
• The FlyinLux website (https://flyinlux.com and all related subdomains);
• Email, chat, and voice communications with our team;
• Social media interactions;
• Any data submitted when booking or inquiring about our services.

2. Contact Details

• Legal Entity: FlyinLux LLC
• Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
• Email: privacy@flyinlux.com

3. Information We Collect

• We may collect the following types of personal data:
• Identifiers: name, address, phone number, email, date of birth, passport or ID details;
• Contact Information: billing address, email, phone numbers;
• Travel Preferences: destination, cabin class, dates, layover preferences, alternative airports;
• Usage Data: IP address, browser type, access time, pages visited, cookies;
• Communication Records: emails, live chat transcripts, voice call recordings;
• Payment Data: billing details and cardholder data (processed via secure third parties);
• Device & Location Data: browser settings, device ID, country of access.
• We do not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information.

4. How We Collect Data

• We collect personal data:
• When you fill in forms on our website;
• When you speak or chat with us directly;
• Automatically through cookies and similar technologies;
• From third parties like payment processors, advertising networks, and CRM platforms.

5. Use of Data

• We use your data to:
• Process flight and concierge bookings;
• Communicate with you about your booking or inquiry;
• Send service-related or promotional messages (opt-in only);
• Personalize your user experience;
• Prevent fraud or misuse of our services;
• Comply with legal and regulatory requirements.

6. Legal Basis (for EU/EEA users)

• Our use of your personal data is justified on the following bases:
• Contractual Necessity: to fulfill your travel requests;
• Legitimate Interests: such as ensuring the security of our platform;
• Legal Obligations: to comply with financial or aviation regulations;
• Consent: for marketing and promotional communication.

7. Sharing of Data

• We may share your data with:
• Secure payment processors (e.g., Stripe, Wise);
• Airlines and licensed consolidators for flight booking;
• IT service providers and CRM tools (under confidentiality agreements);
• Marketing providers for campaigns (where applicable);
• Legal authorities, if compelled by law.
• We do not sell personal data.

8. Cookies and Tracking Technologies

We use cookies to personalize content, measure site performance, and improve functionality. You can manage cookie preferences through your browser settings. A detailed Cookie Policy will be available on our website.

9. Your Rights

• Depending on jurisdiction, you may have rights to:
• Request access to your personal data;
• Correct inaccuracies in your data;
• Delete your data ("right to be forgotten");
• Restrict or object to certain data processing;
• Withdraw consent for marketing;
• File a complaint with a data protection authority.
• To exercise your rights, contact privacy@flyinlux.com.

10. Data Retention

• We retain your personal data only as long as necessary to:
• Fulfill service obligations;
• Comply with legal or regulatory requirements;
• Resolve disputes and enforce contracts.

11. Security Measures

We implement industry-standard safeguards, including encryption, secure socket layer (SSL) protocols, firewalls, and access controls. Despite these efforts, no system is 100% secure. We urge you to take steps to keep your data safe.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

13. International Transfers

If you are accessing our services from outside the United States, your information may be transferred and processed in the U.S., where data protection standards may differ. By using our platform, you agree to this transfer.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their policies.

15. Policy Updates

We may revise this Privacy Policy from time to time. Any changes will be posted here with the revised effective date. Continued use of our services constitutes acceptance of the updated terms.

16. Contact Us

• For questions, complaints, or requests relating to this policy, contact:
• FlyinLux LLC
• Email: privacy@flyinlux.com
• Phone: +1 (315) 820-2008